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We provide free technical support for as long as you own our software. Tech support for Visual CADD 6 and the TriTools toolkit is e-mail and Internet based. We will try to respond as soon as possible. The best time to contact us is between 9 AM to 5 PM Pacific time, except on weekends and US holidays. E-Mail: Post problems to support@tritools.com . Please provide as much detail as possible so that we can try to recreate exactly what you are reporting. Tell us which Visual CADD version you are using. Web Forum: The support forum gives you access to other Visual CADD users who may have insight into a problem you are having. While primarily a peer-to peer forum, the TriTools guys try to monitor the forums and answer questions. We strongly recommend that you visit and/or join the Visual CADD Users Group site on Yahoo. Click the graphic to the left to link to it. That is where the action is. There are over a thousand users and you will quickly get a reply to your question. Patches & Updates: Updates are available for all Visual CADD versions and for our toolkit. Bug Reports: Visit the feedback page to log bug reports and suggestions for new features of future Visual CADD versions. Please note that although we try to monitor the various public VCADD forums and mailing lists, the only way to guarantee that your concerns are heard by the development team is to log them to our feedback page. 3rd Party Developers: Software development kits for version 6 are under development and should be available in Fall of 2011. One of the great features of Visual CADD is that it has an open and very robust Applications Programming Interface (API), making it easy for software developers to write add-on applications that enhance the VCADD interface, or completely new applications utilizing a custom interface. If you
have development questions or problems contact us at
devsupport@tritools.com
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