We provide free technical support for as long as you own our software. Tech support for Visual CADD™ and the TriTools toolkit is Internet and email based. We try to respond to your inquiries as soon as possible.
The best way to contact us for support is on-line through our web sites. TriTools has a sister web site at VisualCADD.net in addition to the site you are at, TriTools.com.  VisualCADD.net is the sister site used for TriTools sales and support.
|Help Desk - Visit the Help Desk for technical support from TriTools Partners and Knowledge Base articles.|
|Knowledge Base - Check the Knowledge Base for some frequently asked questions and answers.|
Contact us by email with any questions you have.
|General Information - Contact us with general inquiries about Visual CADD™.|
|Sales Inquiries - Contact us with questions about sales, including the status of orders and inquiries about discounts and upgrades.|
|Support Inquiries - We recommend that you visit our on-line Help Desk for support. If you are unable to use the on-line Help Desk or otherwise wish to email us for support, use this link.|
We recommend that you visit and/or join the Visual CADD Users Group site on Yahoo.
|User Forum - Visit the Visual CADD™ users forum where you can get the assistance of hundreds of Visual CADD™ users and share helpful information.|
TriTools regularly publishes patches and updates. Check to see if you are using the latest version.
|Visual CADD™ Updates - Update your Visual CADD™ v6 to the latest v6.0.3. If you are using an earlier version of Visual CADD™, follow this link to download and apply the latest update.|
Please tell us at the Help Desk if you have comments or suggestions about Visual CADD™.
|Give Us Feedback - Give us your feedback on features you would like to see in Visual CADD™. Your feedback will go directly to the Visual CADD™ development team.|
Please report any suspected bugs to the Help Desk where we can try to solve the problem.
|Bug Report - Contact the Help Desk to tell us about any bugs you have discovered in Visual CADD™.|
One of the great features of Visual CADD™ is that it has an open and very robust Applications Programming Interface (API), making it easy for everyday users and software developers to write add-on tools that enhance the Visual CADD™ functionality or to develop completely new applications utilizing a custom interface.
|Developer Inquiries - Contact us with any questions about the Visual CADD™ Application Programming Interface (API), Software Development Kits (SDK), or ActiveX/COM.|
|Software Development Kit (SDK) Downloads - Download the Visual CADD™ SDK for C++, Delphi, and ActiveX/COM.|
|SDK/API On-line Help - View on-line documentation for the Visual CADD™ Application Programming Interface (API) and Software Development Kit (SDK).|